Overview

The role of the Service Line Director has a shared focus between expertise in a specific industry and client relationships in that they lead the development and growth of the business for a given sector within their region. The role is to have an umbrella view of the different key accounts that make up the bulk of the service lines’ business. The focus is on client development, and team management on an overall level.

• Operations
• Client Service
• People Management
• Contribution / Collaboration

Key Requirements

• Minimum 5 years’ Market research agency experience in client facing role
• Thorough knowledge of the service line’s core research
• Strong innovative research and analytic skills
• Quantitative or Qualitative experience
• Business Acumen – business leader, entrepreneurial, financial perspective
• Strong sales and negotiation skills

Key Attributes

• General good people management skills
• Excellent interpersonal skills
• Good time management skills
• Ability to work under pressure
• Ability to prioritize, multitask and meet deadlines
• Proficiency with the MS Office package
• Ability to learn other software packages